Shipping policy
Shipping Policy
At Kibble Den Shop, our goal is to make shipping straightforward, predictable, and easy to understand. This Shipping Policy outlines where we deliver, the shipping services available to customers, applicable charges, estimated transit times, and how we handle common shipment concerns.
Domestic Shipping Only
Kibble Den Shop currently ships exclusively within the United States. We do not provide international shipping at this time.
A valid U.S. shipping address must be provided during checkout for an order to be eligible for delivery.
Shipping Choices
Customers can select from the following shipping options, subject to availability at checkout:
Express Delivery
For customers who prefer expedited service:
Estimated transit time: 1–2 business days
Flat shipping rate: $15.00
Express Delivery remains a paid service even when an order qualifies for complimentary Standard Shipping.
Standard Delivery
Our regular delivery option includes:
Estimated transit time: 3–5 business days
Standard rate: $8.00
FREE Standard Shipping on qualifying purchases of $70.00 or more
Orders below $70.00 are subject to the regular $8.00 Standard Delivery charge. The applicable shipping cost will be shown during checkout before the order is finalized.
Order Fulfillment
Orders are typically prepared and dispatched on regular business days. Saturdays, Sundays, and U.S. federal holidays are generally excluded from business-day calculations.
Order preparation takes place before carrier transit begins. Therefore, the shipping estimates listed above refer to the expected transit period after your package has been processed and transferred to the carrier.
During holiday seasons, promotional periods, or unusually high order volumes, fulfillment may require additional time.
Estimated Transit Times
The 1–2 business day Express and 3–5 business day Standard timeframes are estimated delivery periods and are not guaranteed arrival dates.
Delivery may occasionally be affected by carrier network conditions, severe weather, transportation disruptions, regional service interruptions, or other circumstances outside the reasonable control of Kibble Den Shop.
Tracking Your Package
When tracking is available for an order, shipment details will be provided once the package has been dispatched.
Tracking activity may not appear immediately. Carriers may require additional time to scan a newly received package and update its status within their tracking system.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout. Please review all delivery details carefully, including the recipient's name, street address, apartment or unit number when applicable, city, state, and ZIP code.
If an address needs to be corrected after an order is placed, contact us promptly. We will make reasonable efforts to assist before shipment, but we cannot guarantee that changes can be made after fulfillment has started or the package has been handed to the carrier.
Delivery Delays and Missing Packages
If your order has not arrived within the expected timeframe, please begin by reviewing the latest carrier tracking information.
If tracking shows an unusual delay, possible loss in transit, or another delivery-related problem, contact Kibble Den Shop with your order details. We will review the available shipment information and assist in determining the appropriate next steps.
Delivery delays caused by carriers, severe weather, incorrect customer-provided addresses, or circumstances beyond our reasonable control may affect the actual arrival date.
Contact Kibble Den Shop
For questions about shipping fees, delivery estimates, tracking, or an existing shipment, please contact us:
Kibble Den Shop
1102 Cloister Pl
Columbia, SC 29210
United States
Phone: 864-903-9466
Email: nhau19588@gmail.com