Terms of service
TERMS OF SERVICE
Last Updated: August 26, 2026
Welcome to Kibble Den Shop. These Terms of Service (“Terms”) establish the conditions that apply when you visit our online store, browse available pet merchandise, submit an order, or otherwise use the services provided through our website.
Throughout these Terms, “Kibble Den Shop,” “we,” “us,” and “our” refer to the operator of this store. “You,” “your,” and “customer” refer to any visitor or purchaser who accesses our services.
By accessing or purchasing through Kibble Den Shop, you agree to these Terms and to the other store policies referenced within them.
1. ACCESS TO OUR STORE
Kibble Den Shop provides its website and ecommerce services for lawful shopping purposes.
By using our store, you confirm that you have the legal capacity to enter into a purchase transaction in your jurisdiction or have the authorization required by applicable law.
You agree not to use our services for fraudulent, illegal, deceptive, abusive, or unauthorized purposes.
We may restrict access to our website where reasonably necessary for security, fraud prevention, legal compliance, or protection of our customers and business.
2. PET MERCHANDISE INFORMATION
We strive to present useful and reasonably accurate information about merchandise available through Kibble Den Shop.
Depending on the product, listings may include photographs, materials, dimensions, quantities, sizes, features, intended uses, care information, or other specifications.
Product appearance may vary slightly from images displayed online due to lighting, photography, device settings, manufacturing variations, packaging changes, or supplier updates.
We reserve the right to correct product information when an error or omission is identified.
3. CHOOSING PRODUCTS FOR YOUR PET
Customers are responsible for selecting products that are reasonably appropriate for their individual pets.
Where relevant, consider factors such as your pet's size, age, breed, activity level, behavior, chewing habits, and intended use before purchasing merchandise.
Sizing charts, measurements, or other product-selection information are provided as general guidance unless specifically stated otherwise.
Please review all product instructions and warnings before use.
4. PET SAFETY AND SUPERVISION
Certain pet products may require supervision during use.
Customers should periodically inspect applicable merchandise for excessive wear, damage, loose pieces, or other conditions that could make continued use unsafe.
If an item becomes damaged or presents a potential hazard, discontinue its use as appropriate.
No pet product should be considered indestructible unless specifically represented as such.
Information provided by Kibble Den Shop is intended for general shopping purposes and should not be considered veterinary advice.
5. AVAILABILITY OF MERCHANDISE
All products and variations are subject to availability.
We may add, remove, replace, or discontinue merchandise and may establish reasonable quantity limits when inventory or other legitimate business considerations require it.
A product being displayed online or added to a shopping cart does not guarantee that it will remain available when an order is processed.
6. PRICING AND TRANSACTION CHARGES
Prices displayed through our store may be changed from time to time.
Applicable taxes, shipping fees, discounts, and other charges will be presented or calculated during checkout where appropriate.
We make reasonable efforts to maintain accurate pricing. Nevertheless, technical, typographical, or administrative errors may occasionally occur.
If a material pricing error is identified, we may correct it and take reasonable action regarding affected orders as permitted by applicable law.
7. SUBMITTING AN ORDER
When you complete checkout, you are submitting an offer to purchase the products included in your order.
An electronic confirmation acknowledging receipt of your order does not necessarily mean that the transaction has received final acceptance.
Orders may remain subject to merchandise availability, successful payment authorization, customer-information verification, and reasonable fraud-prevention procedures.
8. ORDER REVIEW AND CANCELLATION
Kibble Den Shop may reasonably decline, limit, or cancel a transaction when necessary.
Reasons may include:
A product becoming unavailable;
Payment authorization failure;
A material pricing or listing error;
Incomplete or materially inaccurate customer information;
Reasonable indications of fraudulent activity;
An apparently unauthorized transaction;
Purchasing activity suggesting unauthorized resale; or
A violation of these Terms or applicable law.
If we cancel an order after payment has been successfully collected, we will arrange an appropriate refund for the canceled amount.
9. CUSTOMER INFORMATION
You agree to provide complete, accurate, and current information when making a purchase.
Before submitting an order, please review your contact information, billing details, shipping address, selected products, quantities, and other relevant information.
If you discover an error after checkout, contact us promptly. Changes cannot be guaranteed after fulfillment or shipment preparation has begun.
10. PAYMENT AUTHORIZATION
Purchases must be paid using the payment options made available during checkout.
Independent payment service providers may process transactions on our behalf. Those providers may apply their own terms, security requirements, verification processes, and privacy practices.
We may decline or cancel transactions that cannot be successfully authorized or that reasonably appear fraudulent or unauthorized.
11. SHIPPING WITHIN THE UNITED STATES
Kibble Den Shop currently ships eligible orders only within the United States.
Available shipping methods, charges, estimated transit periods, qualifying thresholds, and other delivery conditions are described in our Shipping Policy.
Delivery estimates may be affected by carrier delays, weather, holidays, transportation interruptions, inaccurate addresses, or other circumstances outside our reasonable control.
Customers are responsible for supplying a complete and deliverable shipping address.
12. RETURNS AND REFUNDS
Eligible returns, refunds, damaged merchandise, incorrect products, and other qualifying post-purchase matters are handled according to our Return and Refund Policy.
Please review that policy before completing your purchase for information regarding return periods, eligibility requirements, product conditions, procedures, exclusions, and refund processing.
These Terms do not waive or restrict consumer rights that cannot lawfully be excluded.
13. DISCOUNTS AND STORE PROMOTIONS
Kibble Den Shop may periodically make sales, promotional codes, discounts, or other special offers available.
Individual promotions may contain separate conditions regarding:
Eligible products;
Minimum purchase requirements;
Expiration dates;
Redemption limits;
Customer eligibility; or
Combination with other promotions.
Any additional conditions displayed with an offer will apply to that promotion.
14. WEBSITE ACCURACY
We make reasonable efforts to maintain accurate website content, but occasional errors or omissions may occur.
Information concerning merchandise, inventory, prices, promotions, shipping, or other store matters may be corrected or updated when necessary.
If a material error affects an order that has already been placed, we will address the situation reasonably and consistently with applicable law.
15. CUSTOMER REVIEWS AND CONTENT
Our website may provide customers with opportunities to submit reviews, photographs, comments, feedback, suggestions, or similar materials.
By submitting content, you confirm that you own the material or otherwise have the rights necessary to provide it.
You must not submit material that is unlawful, fraudulent, threatening, defamatory, abusive, infringing, malicious, or otherwise violates applicable law or another person's rights.
We may moderate, reject, or remove submissions that reasonably appear to violate these standards.
16. INTELLECTUAL PROPERTY RIGHTS
Unless otherwise stated, original content associated with Kibble Den Shop—including branding, logos, graphics, photographs, written materials, designs, and other proprietary website content—is owned by us or used with appropriate authorization.
Customers may access store materials for personal and non-commercial shopping purposes.
You may not copy, reproduce, modify, distribute, sell, or commercially exploit protected materials without authorization except where applicable law permits such activity.
17. RESTRICTED USE OF OUR SERVICES
You must not use Kibble Den Shop to:
Conduct fraudulent or illegal transactions;
Provide intentionally deceptive information;
Introduce malware, viruses, or other harmful technology;
Attempt unauthorized access to accounts or systems;
Interfere with website functionality or security;
Infringe copyrights, trademarks, privacy rights, or other legal rights;
Unlawfully collect information about other users;
Circumvent security or technical restrictions;
Use automated processes in a way that materially disrupts our services; or
Engage in conduct prohibited by applicable law.
We may suspend or terminate access where material violations occur.
18. CUSTOMER PRIVACY
Personal information provided to Kibble Den Shop is handled according to our Privacy Policy and applicable privacy requirements.
Our Privacy Policy contains additional information about how customer information may be collected, used, processed, stored, or disclosed in connection with our ecommerce operations.
19. THIRD-PARTY PROVIDERS
We may rely on independent third-party companies to provide certain services, including ecommerce technology, payment processing, shipping, analytics, and other operational functions.
These third-party providers may have their own terms, privacy policies, and security practices.
Your direct interaction with an independently operated service may therefore be governed by that provider's applicable conditions.
20. LINKS TO EXTERNAL RESOURCES
Our website may include links to websites, tools, or resources operated by independent third parties.
Providing these links does not necessarily constitute an endorsement by Kibble Den Shop.
We do not control and are not responsible for independently operated third-party websites, including their content, products, security, availability, or privacy practices.
21. STORE OPERATION AND TECHNICAL AVAILABILITY
We aim to maintain reliable access to our online store, but continuous website availability cannot be guaranteed.
Our services may occasionally be affected by maintenance, software updates, security measures, network failures, technical problems, or circumstances outside our reasonable control.
We may modify, suspend, or discontinue particular website features where reasonably necessary.
22. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Kibble Den Shop website and related online services are provided on an “as available” basis.
We do not warrant that every website function will always operate without interruption, technical error, delay, or compatibility issues.
Nothing in these Terms limits warranties, statutory protections, or consumer rights that cannot legally be excluded.
23. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Kibble Den Shop will not be responsible for indirect, incidental, special, consequential, or similar damages arising solely from use of, or inability to use, our website or online services.
Any limitation described in these Terms applies only where legally permitted.
24. INDEMNIFICATION
To the extent permitted under applicable law, you agree to indemnify and hold Kibble Den Shop harmless from reasonable claims, liabilities, losses, damages, and expenses resulting from your unlawful use of our services, material breach of these Terms, or infringement of another party's rights.
25. SEVERABILITY
If a provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed only as necessary.
The remaining provisions will continue to apply.
26. TERMINATION OR SUSPENSION
Customers may discontinue use of our services at any time.
We may suspend or terminate access when we reasonably determine that a user has materially breached these Terms, engaged in fraudulent or unlawful activity, compromised website security, or otherwise misused our services.
Terms that reasonably should survive termination will remain effective afterward.
27. GOVERNING LAW
These Terms are governed by applicable laws of the United States and, where appropriate, the laws applicable in the State of South Carolina, without limiting mandatory consumer rights and protections provided under applicable law.
28. UPDATES TO OUR TERMS
Kibble Den Shop may revise these Terms periodically to reflect changes in our products, services, business practices, website functionality, store policies, or applicable legal requirements.
The current version may be published through our website together with a revised “Last Updated” date.
Continued use of our services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
29. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other applicable policies displayed through Kibble Den Shop, constitute the terms governing your use of our online store.
Our failure to enforce a particular provision on one occasion does not waive our ability to enforce that provision in the future.
30. CONTACT KIBBLE DEN SHOP
For questions concerning these Terms of Service, an order, or another store policy, please contact:
Kibble Den Shop
1102 Cloister Pl
Columbia, SC 29210
United States
Phone: 864-903-9466
Email: nhau19588@gmail.com